At Buyermarket.online, we want you to be completely satisfied with your purchase. If you’re not happy with an item, you may return it under the following conditions:
Eligibility
- Items must be unused, undamaged, and in original packaging with all tags attached
- Returns must be initiated within 30 days of delivery
- Proof of purchase (order number) is required
- Final sale items (underwear, swimwear, personalized products) cannot be returned
Return Process
- Contact Us: Email info@buyermarket.online within 30 days to request a return authorization
- Ship Back: Once approved, send the item to our return center using a trackable shipping method
- Inspection: We will inspect returned items upon receipt
Refunds
- Approved refunds will be processed within 5-10 business days after we receive your return
- Refunds will be issued to your original payment method
- Original shipping fees are non-refundable unless the return is due to our error
- Sale/discounted items will be refunded at the purchase price
Exchanges
- We offer exchanges for defective/wrong items (subject to availability)
- Contact us first to confirm stock
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service as we cannot be responsible for lost returns
Damaged/Defective Items
- Report within 7 days of delivery
- Include photos of the damage/defect
- We will arrange a replacement or refund
For any questions, contact us at info@buyermarket.online